Frequently asked questions

This is the website of MYTENTE, an Istanbul company that supplies and installs awnings, pergola systems and glass enclosures. We have 12 years of experience and more than 450 completed projects, and the same team handles your enquiry from the first message to after-sales support.

Our workshop is right next to the aluminium, fabric and hardware wholesalers in Istanbul. We buy materials directly, without middlemen, so we get quality fabrics and profiles at a much lower cost. We keep prices low by removing the links in the chain, not by cutting corners on materials.

No. We don't use thinner frame profiles to lower the price. We work with brands that have proven themselves in the field: Somfy, Becker and Mosel for motors and automation, and Sauleda, Docril and Acrilla for fabrics. The brands we use are written on your quote.

A pergola whose roof is made of movable aluminium louvres. You turn the louvres by remote control to adjust sun, shade and airflow; when it rains, the louvres close completely and the roof becomes watertight.

When the louvres close, the sealed profiles interlock and keep the water out; the water runs through hidden gutters inside the beams, down the posts and away. The roof needs the correct slope to work, which is why we specify it precisely for every installation.

A pergola with a waterproof fabric roof that opens and closes by motor on aluminium rails. Retracted, it leaves the sky completely open; closed, it protects you from rain and sun. A common choice for cafés, restaurants and home terraces.

A pergola awning is lighter and more affordable, and because it leaves the sky open when retracted, cafés and restaurants often prefer it. A bioclimatic pergola, with its aluminium louvre roof, is sturdier, lets you adjust light and airflow step by step, and is built to last. The right choice depends on your space, the wind and your budget, so we compare both options with prices in your quote.

An awning that projects from the wall without any posts. It shades up to 4 m deep, retracts into a full cassette that protects the fabric, and can be motorised with a wind sensor. We make it in our own workshop, and it is the easiest system to ship and install yourself.

Yes. Awnings, pergola awnings and zip screens are shipped as ready-to-install kits. Tell us your country and city and we include shipping to your address in the quote. Bioclimatic pergolas and glass systems are quoted per project.

Measure the width of the wall or area you want to cover, how far out the shade should reach (the projection) and the mounting height, and send them to us with a few photos. Before your order is prepared, we check every measurement with you.

Your kit arrives with installation instructions. You or a local installer can mount it, and we support you on WhatsApp or by video call. For larger projects we can send our own installation team; travel costs are quoted separately.

For EU countries, goods from Türkiye generally travel duty-free under the EU–Türkiye customs union, but import VAT is usually due on delivery. Rules differ outside the EU. We explain the costs that apply to your country when we send your quote.

Payment terms and methods are set out in your written quote. Aluminium and hardware prices follow exchange rates, so each quote is valid for the period stated on it.

Motors carry a 2-year warranty, and awning and pergola fabrics have a 10-year fade-resistance guarantee. The warranty terms and the brands used are written on your quote.

The most important job is keeping the roof drains free of leaves and debris; as long as they stay open, rainwater drains through the posts without any problem. Rinsing the aluminium frame and louvres with water from time to time is enough.

Yes. We only work with brands that keep supplying parts, so replacement fabrics, motors and remote controls remain available years later, and we can ship them to you.